Frequently Asked Questions
Q: When can I register?
A: Families that were signed up for our face to face 2020 Summer Garden Camps will be notified first of the camp offerings and given the opportunity to register for the 2020 Summer Garden Camps at Home.
On June 1, 2020, registration will open to any others that may want to participate in camps.
Q: How can I register?
A: Registration is online through our Web site. On each camp's Web page, a red register button will appear near the top of the page to register for that camp. This link will take you to the Reporter registration system where you will be required to provide camper and contact information. Registration is not complete until after payment has been made. Payment is made online as part of the registration.
Q: When I try to register, it asks me to log in. How do I get a log in?
A: When you click on the "Login to Sign Up" button, a popup window will appear giving you the option to use your Guest Login or sign up for an account. If you have already set up an account in the Reporter system, use your account username and password. If you haven't created an account, choose to create an account.
Q: Can I check out as a guest?
A: No. In this registration system, you will complete health forms, waivers, and other required forms for camp online. Because of this, you will need to have an account so that you can access these forms for your camper and complete online prior to camp.
Q: I've forgotten my password. What do I do?
A: Click on the "Forgot Password?" link located on the Login window that appears when you click the "Login to Sign Up" button. Instructions for resetting your password will be sent to the e-mail address used to create the account.
Q: I'm an NC State University employee/student and have a Unity account. Should I login with my Unity account?
A: You must have an External Guest Account to register for camps. Reporter wants to keep your employee/student account and family account separate. To create a guest account for personal activities such as camps, click your name in the top right corner (if you are already logged into your Unity account), sign out, then use the "No Account? Sign Up Here" button on the homepage. When creating your personal account, use a personal e-mail address rather than your NC State Unity e-mail account.
Q: I'm still having trouble with my user account. What should I do?
A: Click the "Help" link located on the top right of the screen. Choose "How do I log in to Reporter?" and then the Guest/External User option. There is a step-by-step instructional guide that includes screenshots and also a way to e-mail Reporter.
Q: The camp I want to register for says "This activity is currently full." What should I do?
A: Camps are filled on a first-come, first-served basis. When a camp fills, a waitlist will start. To be placed on the waitlist, click the "Add to Waitlist" button. You will be prompted to select a child to add to the waitlist.
If a space becomes available, families will be contacted and given the opportunity to accept or decline the space. The open camp spot will be held for 48 hours. Upon accepting the open space, payment will be due to finalize registration for the camp.
Q: Is there a cancellation policy?
A: Cancellations can be made up to two weeks before the camp's start date. A 15% cancellation fee applies. If the Arboretum cancels the camp, a full refund will be issued.
Any cancellations made for medical reasons after the two-week deadline or during the camp week will be handled on a case by case basis.
Q: Camps have ages and grades listed for them. Do I have to register my camper based on that? Is it the current school year or next school year?
A: Our camps are designed with grade levels and ages in mind. Activities and content are based on age level expectations and abilities. Please double check that you are registering your camper for the correct grade level camp to help ensure they have the best possible camp experience.
Please register your camper based on his or her 2020–2021 school year grade level (current kindergartener = rising 1st = will be in 1st grade during the 2020–2021 school year).
Q: How many campers and staff are in each camp?
A: Our virtual camps will be limited to 16 campers to help maintain an interactive online community. Each live meeting will have two adults present, the camp teacher and the children's program coordinator.
Q: Are siblings allowed to participate together under one registration?
A: We ask that only one child per registration participates on the virtual face to face meetings. While the self-guided materials can be easily shared or replicated by you at home, the Lunch Bunch time we created aims to give each camper time to share and participate in the discussions. Having two or more siblings sharing their "spot" in these interactions would lead to a larger classroom than we have designed our live interactions to handle.
If you do have multiple campers, you can register them all as separate registrations and everyone will be able to fully participate in all of the camp activities.
Q: How much will the parents have to be involved during camp time?
A: You know your camper the best! While we aim to make the activities as self-guided as possible, you may or may not need to help your camper. If your camper has been able to easily handle online learning this past spring at home, they will probably not need very much involvement from you. If they have had difficulties with the online portion of their work, they might need your help with the online activities. Please understand that we are not providing direct supervision of your camper during camp activities and live meeting times.
For each camp week, we will provide you with a schedule and indicate what we think will be your involvement levels for the daily activities. We will use these categories to help you understand what we might expect of you:
- Phone-on: Parent or caregiver should be in the same house with a mobile phone on for notifications.
- Eyes-on: Parent or caregiver should be close enough to observe and provide help if needed.
- Hands-on: Parent or caregiver should be with the camper to offer immediate help and co-guidance.
Q: What do we need for participation in camps?
A: We will use Google Sites, SeeSaw, and Zoom for camp activities. The week prior to your camp, we will send you an e-mail with instructions for accessing the camp content and any login requirements.
All camps will require the following to participate in Face to Face meetings:
- Mac or Windows PC or iPad
- Stable Internet connection
Please think about where your camper will be accessing the camp content and attending the face to face meetings. Help them to set up a workstation where they can be free of distractions and be able to fully participate.
Q: What materials will I need for camps?
A: We are gathering materials we think are necessary for camp participation. These material kits are included in your camp registration and will be available for pickup from the JC Raulston Arboretum prior to the camp start. Each camp will have a designated time to come by and pick up the material kits. If you are not able to come by the Arboretum to pick these up, please contact the children's program coordinator to make other arrangements.
For Garden Chefs at Home, we will provide an ingredient list that gives suggestions of items you may want to have on hand the week of camp. No worries if you can't get the ingredients we suggest. Your camper will still be able to participate in everything—you might just have a few recipes waiting to be made when you can get the ingredients!